Cancellation & Refund Policy
Last updated on Nov 28, 2025
Sarwyn Ventures operates multiple brands offering digital services, retail tea products, apparel, and maternity dress sales & rentals. This policy explains our cancellation and refund terms across all categories.
1. Digital Services (FixTheSitePro)
- Cancellations before work begins are eligible for a 70% refund.
- Once work has started (design, development, setup), no refund is allowed.
- Domain/hosting purchases, branding work, and custom development fees are non-refundable.
- If delays are caused by Sarwyn Ventures beyond the agreed timeline, partial refunds may be considered.
2. Tea Retail Orders (T2SIP)
- Orders can be canceled within 1 hour of purchase.
- Refund is possible only if:
- Wrong item delivered
- Package is damaged
- Product is expired or defective upon arrival
- Opened tea packets cannot be returned for hygiene and safety reasons.
3. Tea Wholesale & Corporate Orders
- Bulk orders cannot be canceled after confirmation.
- Refunds issued only in case of shipment damage or incorrect order dispatch.
4. Apparel / T-Shirts (Twyntees)
- Orders may be canceled within 1 hour of purchase.
- Refund is allowed only for:
- Incorrect product received
- Damaged or defective items
- Size-related returns accepted only if unused, unworn, and in original condition (customer pays return shipping).
- Customized or printed apparel is non-refundable.
5. Maternity Dresses — Sales (RoyalBelly)
- Orders can be canceled within 1 hour.
- Refunds allowed only for damaged or incorrect products.
- No returns for hygiene-related concerns unless proven defective.
6. Maternity Dress Rentals (RoyalBelly)
- Rental booking fees are non-refundable.
- Cancellation possible only 24 hours before dispatch.
- Dresses must be returned in original condition.
- Damage, stains, loss, or late return will incur additional fees.
7. Late or Missing Refunds
Refunds take 5–7 business days after approval.
If not received, contact your bank or payment provider.
8. Contact for Refunds
📧 Email: support@sarwyn.com
📞 Phone: +91-9600849722